On twitter travel writer and broadcaster Andy Mossack: “Total chaos at Heathrow this morning. British Airways flights cancelled and zero customer service!”
According
to report, Airline passengers cry out over the“total chaos” at Heathrow on
Thursday morning after the airport ordered flights to be cancelled because it
could not handle them.
Thousands
of travellers were disrupted by a rare “schedule intervention” which led to the
scrapping of 30 flights during the morning peak.
Some
passengers did not find out their flights were cancelled until they arrived at
what is the UK’s busiest airport.
Another
affected passenger, Andrew Douglas, described how he was due to be on a flight
to go on holiday but had “spent the last four hours in multiple queues at
Heathrow Airport because it’s been cancelled”.
He added:
“Absolute shambles, complete chaos and only found out at check-in with no prior
notification. Horrific service.”
A Heathrow
spokesman said the airport “asked airlines to remove 30 flights from the
morning peak” as it was expecting more passengers “than the airport currently
has capacity to serve”.
He went
on: “We will work with airlines to get affected passengers rebooked onto other
flights outside of the peak so that as many as possible can get away, and we
apologise for the impact this has on travel plans.
“We are
working hard to ensure everyone has a smooth journey through Heathrow this
summer, and the most important thing is to make sure that all service providers
at the airport have enough resources to meet demand.”
British
Airways said in a statement: “As a result of Heathrow’s requirement for all
airlines to reduce their schedules, we’ve made a small number of cancellations.
“We’re in
contact with affected customers to apologise, advise them of their consumer
rights and offer them alternative options, including a refund or rebooking.”
Passengers
using Heathrow in recent weeks have experienced long queues, and many have been
separated from their luggage for several days.
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