By Tola Kudus - You
know, it is still amazing, although we all know it - how Nigerians simply lack
any sense of customer service whatsoever. It can be bad even in the private
sector, but is always massively worse in the public sector. The public service
and civil service are just. . . . wow.
Here's a tiny example.
About 2 weeks ago I went over to the High Court of Lagos State at Tafawa Balewa
Square; Lagos Island. Having practiced as a lawyer there several years ago, i
already knew the court had many improvements (there is also a new Multi-Door
wing at the rear); and there had been many other modern improvements. When I
left practice about seven years ago, I was already very pleased with the many
gradual improvements at the court. Not just structurally but also in terms of
process and practice and the rules of court.
There has been a general
effort to improve the processes of the court. For example the new 2012 Rules of
Court have introduced a compulsory Alternative Dispute Resolution Mechanism to
see if cases can be resolved amicably before being assigned to a Judge.
You can therefore
imagine my shock when I entered the office of the Chief Registrar; and came
upon the sight of one of his officers eating a meal of amala and fresh fish
(stinking to high heavens) right there in the court office - whilst attending
to lawyers and litigants.
This is something that
Nigerian civil Servants do A LOT and with impunity and its simply totally
unprofessional and disgusting. I was totally ashamed.
I decided to do some
"sleuth" journalism and so I managed to sneak a shot of him with my
phone in the dastardly act.
Bad customer service happen as a result of poor management by the leader, am sure the manager is as bad or worst
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